Shipping Policy – Banas Jewelry
Welcome to Banas Jewelry,
We strive to provide a smooth and secure shipping experience for our valued customers across Saudi Arabia, the GCC countries, and worldwide. All orders are shipped through trusted logistics partners to ensure fast delivery and product safety.
Shipping Service
- We offer shipping to:
- All cities within the Kingdom of Saudi Arabia
- GCC countries (United Arab Emirates, Kuwait, Bahrain, Qatar, Oman)
- A wide range of international destinations
- Orders are processed within 24 to 48 business hours after payment confirmation.
- Once your order is shipped, you will receive a tracking number via email or SMS to follow your shipment status.
Estimated Delivery Times
- Within Saudi Arabia: 2 to 5 business days
- GCC countries: 5 to 8 business days
- International shipping: 7 to 14 business days (approximate)
Please note that delivery times may vary depending on the destination, shipping carrier, holidays, and unforeseen circumstances.
Customs & International Taxes
- Customs duties or import taxes may be applied by the destination country’s customs authority.
- These charges are not included in the order total or shipping fees.
- The customer is fully responsible for any applicable duties and taxes upon receipt.
- We recommend reviewing your local customs regulations before placing an order to avoid unexpected charges.
Undelivered Shipments
- If the customer fails to receive the order within the carrier’s designated holding period and it is returned to our warehouse:
- This will be treated as a refused delivery.
- The customer will not be eligible for a refund.
- The order may be re-shipped upon request with an additional shipping fee of 30 (within Saudi Arabia only).
Delivery Address Accuracy
- Please ensure that the shipping address is entered accurately and completely, including apartment or unit numbers if applicable.
- We are not responsible for delays or loss of shipments due to incomplete or incorrect addresses.
Inspecting Your Order
- Upon receiving your shipment, please inspect the package and its contents immediately.
- If you find any damage or issues with the product, kindly contact us within 24 hours of delivery.
Customer Support
For any inquiries related to shipping or your order, please contact us via WhatsApp:
+966591602682
Thank you for choosing Banas Jewelry. We are committed to delivering our exquisite and valuable products to you safely and promptly.
