Yes, we have a dedicated customer service team happy to assist you with any inquiries via WhatsApp or social media platforms.

Yes, we provide fast and reliable express delivery — within 2 to 3 business days across Saudi Arabia, and within 4 to 14 business days for international orders, depending on the destination.

Yes, we accept a variety of secure payment options, including credit cards, Mada, Apple Pay, Google Pay, STC Pay, and installment payments through Tamara.

Yes, you can cancel your order before it is shipped, and the full amount paid will be refunded in accordance with our cancellation policy.

Currently, we do not offer Cash on Delivery, but we are working on making it available in the future to better meet our customers’ needs and enhance the shopping experience.

Yes, we offer shipping to all Gulf countries within 3 to 7 business days, in collaboration with trusted shipping partners to ensure your order arrives safely and on time.

Yes, once your order is shipped, a tracking number will be sent via email or text message so you can track your shipment at any time.

Yes, all displayed prices include VAT for orders within Saudi Arabia.

Yes, we offer seasonal promotions and special discounts, which are announced on our website and official social media accounts.

Yes, we use advanced security systems to ensure the confidentiality and safety of your payment and personal information.

You can reach us via WhatsApp, email, or messages through our official social media platforms.

Yes, you can update the shipping address before the order is shipped by contacting our customer service as soon as possible.

It depends on the type of piece. We recommend contacting us to assess the possibility of modification after purchase.

Select your item, add it to the cart, proceed with the payment steps, choose your shipping method, and your order will be confirmed via email and WhatsApp.

Please contact us immediately within 24 hours of receiving the item, and we will arrange a replacement or a refund depending on the situation.

Custom duties or taxes may apply depending on the destination country’s regulations, and these are the customer’s responsibility.

Yes, exchanges are accepted within a specified period for non-customized items, provided they are unused and in their original condition.

Yes, some items are available in limited quantities to ensure uniqueness and exclusivity. This is indicated in the product description.

Yes, we offer international shipping to select supported countries. When you enter your address during checkout, the system will automatically check for available shipping options. If no shipping service is available for your area, feel free to contact us and we’ll assist you in the best way possible.

We provide a detailed ring size guide on our website. You can also contact our customer service team for assistance in choosing the right size.